Octave is seeking a Digital Customer Success Representative. This is a remote position to support our customers in Americas, EMIA or APAC regions. Workplace Type: Hybrid
Octave is seeking a Digital Customer Success Representative. This is a remote position to support our customers in Americas, EMIA or APAC regions. Ensure customer satisfaction, success, and retention for a portfolio of existing and new customers. Use data and analytics to measure and monitor customer usage, health and engagement and proactively reach out to customers with relevant solutions and response strategies eg training programs, adoption best practices etc. Manage and coordinate the new customer Onboarding, specifically for cloud customers. Work effectively with the various teams including Sales, Pre Sales, Regional and General Order desk, Cloud operations and services, ensuring timely handoffs, resulting in quick and effective onboarding of new customers.
Enrich the customer experience through development of standard, professional customer communications, creative digital content such as digital QBR’s,



monthly newsletters, onboarding packages. Provide sales enablement support and promote ongoing business development opportunities.
Help drive the Voice of Customer program, supplementing with internal surveys to capture holistic feedback on the overall SaaS experience. Conduct data-driven analyses to determine prioritization of communication and activities, such as soon to expire or unsupported software versions, reminder emails for important next steps or actions required, helpful resources, etc. Be effective in teaming with a broad range of colleagues across the Company. People orientated with positive interpersonal skills.
Bachelor's degree in business, marketing, or engineering.
2-3 years of experience in Customer success, inside sales, marketing or communications.
Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
Knowledge of engineerin

📌 Customer Service Advisor Advisor (Barcelona)
🏢 Octave
📍 Barcelona