CRM Service Manager - Microsoft Dynamics (m/f/d)
About the Job
Allianz Technology is centralizing Microsoft Dynamics 365 CRM as a managed service across multiple operating entities. We're looking for a Program/Project Manager to lead this transition end-to-end — from operating model and governance to day-to-day delivery — and become the long-term owner of the platform's rollout across the group.

What you do
- Define the program vision, roadmap, and milestones for Dynamics 365 CRM adoption across operating entities, aligned to business outcomes.
- Set up the governance model for CRM as a managed service: SLAs, RACI, escalation paths, and reporting cadence.
- Own program financials, risk, and scope — track dependencies and resolve issues before they hit delivery.
- Coordinate onboarding of business units and operating entities onto the platform, including data migration and integration touchpoints.
- Act as the single point of contact between business stakeholders, implementation partners, and technology governance.
- Report progress, risk,



and decisions to leadership on a regular cadence.

What you bring
- 6+ years in Program/Project Management within enterprise IT, ideally on CRM or ERP platforms, with a track record delivering multi-stakeholder, multi-entity rollouts across a large organization.
- Functional knowledge of Microsoft Dynamics 365 (Sales, Customer Service, or Marketing modules)
- Comfortable working with incomplete scope and building structure into it, rather than waiting for it to be handed over.
- Strong financial and risk management skills — budgeting, forecasting, scope control.
- Fluent in Agile, Waterfall, or hybrid delivery models. Ready to start immediately and build momentum from day one.
- Nice to have: PMP, PgMP, or PRINCE2 certification; Insurance or financial services background; Experience with Power Platform (Power Apps, Power Automate) or Azure integrations.
- Familiarity with AI technologies and GenAI platforms is a strong advantage.

📌 CRM Service Manager (España)
🏢 Allianz Technology SE Spain Branch
📍 España