We are a community open to everyone. One global team where everyone counts.

Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?

THE ROLE

As an IT Service Engineer (m/f/d), you will take ownership of providing high-quality technical support, ensuring the smooth operation and continuous optimization of our workplace IT ecosystem. Beyond troubleshooting complex hard- and software issues, you will play a key role in standardizing service processes, deploying new IT assets, and enhancing user satisfaction across our general teams. Leveraging your strong communication and technical skills, you will ensure seamless digital workflows and act as a reliable partner for end-user IT requests within the Canyon Crew.

This role is based in our Canyon Tech Hub Barcelona, bringing together top tech talent to shape the future of cycling. Therefore,



the local team needs you onsite at least 3 times a week.

YOUR JOB AS PART OF THE CANYON CREW

IT Support & Incident Management: You are responsible for receiving, analyzing, classifying, and processing incoming IT incidents and service requests related to hardware and software (including notebooks/MacBooks, printers, Windows 10, macOS, Microsoft Office 365, intranet, and internet).
System Administration & Maintenance: You handle the support, installation, and maintenance of our server and client systems (Windows 11, macOS, Office 365, Exchange, and SharePoint), as well as the installation, configuration, and troubleshooting of our production and logistics systems.
Ticket Management & Categorization: You monitor our ticketing system and categorize incoming incidents.
System Operations & Collaboration: As part of our incident management, you work with your team to ensure the smooth operation of

📌 IT SERVICE ENGINEER (Barcelona)
🏢 Canyon
📍 Barcelona