Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Representative, you will be part of our team of game-changers who are powering the brands of the future in the Sport Clothing industry. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. As a Customer Representative on our team, you will: Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands Log call details onto call management systems and provide response and resolution within SLA Maintain service and product knowledge and expertise associated with applications specific to individual customers Ensure contractual SLA is maintained




Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Concentrix is a great match if you: Are proficient or bilingual in German and advanced in English Have good disposition to work in a customer service environment Have customer care skills – ability to listen to and understand the customers’ need Can take ownership of, and progress calls to resolution or to escalate call to resolution Don’t meet every requirement? What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Full-time 39 hours/week permanent contract: Monday to Friday, 09:00 - 18:00Salary 19.623 euros gross/year + up to 2.400 euros gross/year in bonus Central office location in Barcelona or Malaga or ValenciaFull paid training on the company and the project you'll be working on Career development programs, specialized courses

📌 German-English - Customer Service Representative (España)
🏢 Concentrix Spain
📍 España