We’re looking for an experienced Customer Service Representative to join our growing Customer Service team. This role focuses on handling urgent customer issues, travel disruptions, and high-priority cases that require rapid resolution. You will act as a critical point of contact for escalations, ensuring swift and professional responses to complex situations. Handle emergency and urgent customer inquiries via phone, email, and chat
Have at least 3 years of customer service experience , ideally within travel, hospitality, airlines, aviation, or a similar fast-paced environment.
Are fluent in English and Spanish , with an additional European language such as French, German, Dutch, Italian , or another European language being a strong advantage.




Have experience handling escalations and urgent customer situations with confidence and professionalism.
Communicate clearly and professionally across phone, email, and chat.
Have experience using customer service platforms such as Zendesk, Salesforce , or similar CRM tools.
Are comfortable working in shifts, including evening, weekends, public holidays, and night shifts, as part of a integral 24/7 operation.
You’ll join a collaborative, fast-moving team where your decisions have a direct impact on the customer experience.

📌 English - Customer Service Representative - Hybrid (España)
🏢 Nuitee
📍 España