If you like technology, innovative and different projects, your place is here, if you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of general experience, we have built a solid legacy that continues to grow. We are looking for a Solutions Support Engineer with a strong commitment to operational excellence and continuous improvement. This role requires outstanding customer service and communication skills to support our Operations & Support unit within the Mobile Solutions team. The position reports directly to the Solutions Support Manager, based in Madrid.
The Operations & Support team is dedicated to providing comprehensive production engineering support and developing effective support tools for our Trusted Connectivity business unit. In this role, your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools,
collaborating closely with development teams and product release teams to ensure seamless coordination of device and software fixes, as well as smooth deployment processes.
Provide comprehensive support and troubleshooting across multiple products, features, and production services.
Collaborate on coding projects focused on operations and maintenance, utilizing languages such as Python, Java, Perl, shell scripts, and web technologies.
Assist with software deployment in both staging and production environments.
Generate system and support status reports utilizing big data tools for valuable insights.
Take ownership of one or more digital products or components.
Collaborate with a global support team to transfer or assume responsibility for active support issues, while building a dedicated knowledge base and skill set.
Provide on-premises support whenever necessary
Graduated in computing engineering, electronics, telecommunications, or related fields.
Advanced level of English (spoken a
📌 IT Solutions Engineer (España)
🏢 Valid
📍 España