It's fun to work in a company where people truly BELIEVE in what they're doingJob Description:Shape Tomorrow’s Cloud—Lead Critical Support for a Global Technology EcosystemAbout Ingram MicroIngram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage , we enable smarter, faster, and more scalable ways to do business. Together, L et’s shape tomorrow by driving technology forward and creating real impact across the globe.Join Unified Support at Ingram Micro and help keep general technology running smoothly through collaboration, problem‑solving, and real customer impact.We are seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. This role builds upon the Senior Technical Support Engineer (L2) foundation, expanding into technical leadership, cross-functional influence, and operational ownership.



The Lead Engineer serves as the voice of Support with Product and Engineering, driving issue resolution at scale while enabling team effectiveness through mentorship, workflow optimization, shift-left initiatives, and continuous innovation.Key ResponsibilitiesAct as the technical escalation point for the most complex and business-critical issues.Represent Support in Engineering and Product meetings, speaking on behalf of customer impact and supportability.Lead technical discussions with Engineering and Product on defects, prioritization, and product improvements.Drive end-to-end workflow management including ticket prioritization, backlog health, and SLA adherence.Mentor and coach L1/L2 engineers, elevating technical capability and performance across the team.Lead shift-left initiatives to improve self-service, documentation, and first-touch resolution.Partner with Product and Engineering to eliminate recurring

📌 Expert Support Engineer, Technical Lead (Santander)
🏢 Ingram Micro
📍 Santander