This role will be responsible for Kyriba customers as soon as they sign their SaaS agreement and throughout their lifecycle with Kyriba. The role is split into five responsibilities: Onboarding on the platform and ensuring the customer goes live quickly and efficiently, upsell and cross-sell more modules and users, supporting the customer when issues arise to ensure top customer satisfaction, maintaining high retention and renewal rates, and running handling the operational side of running the book of business. Details below:
Onboarding
As soon as the customer signs the order schedule, the accounts manager will setup a handover call between Kyriba sales, presales, and the implementation partner to sync. The accounts manager takes ownership of the customer and creates a project tracker to ensure the customer goes live quickly and efficiently. The accounts manager will act as the Executive Sponsor for most accounts and will participate in any Steering Committee meetings and important customer project meetings.
Upsell and Cross-Sell
The accounts manager will carry a Upsell and Cross-Sell target to expand our footprint with our existing customers. He will define the whitespace and engage cross-functional experts (working capital, cash, payments, risk..etc) to identify opportunities and book business.
Customer Satisfaction
Ensure that the customer is utilizing the platform and receiving the value expected. The accounts manager will monitor the utilization and take steps to ensure that platform is a critical part of the customer’s processes and tools and secure executive engagement with the customer to increase adoption of the tools across the customer’s organization. The accounts manager will facilitate training for the customer’s team to actively use all modules sold. The accounts manager will have regular health checks with the customers to deliver an ongoing customer experience.
Customer Support
Ensure that Kyriba SLA’s are maintained and act as the first esca
📌 Account Manager (Madrid)
🏢 Kyriba
📍 Madrid