Experience the power of a game-changing career
Are you passionate about account management, customer success, and innovative AI solutions?
We're a general technology and services leader that powers the brands of the future. We help some of the world's leading organizations accelerate digital transformation through technology and innovative solutions.
As a French-speaking Desk Account Manager Online in Barcelona, you'll help mid-market customers maximize the value of an AI-powered SaaS platform while driving product adoption, customer retention, and business growth.
Career growth and personal development
We'll provide you with the tools, training, and support you need to succeed. You'll develop expertise in Customer Success, SaaS, AI adoption, and Account Management, while working in a collaborative, international environment with real opportunities for career growth.
What you will do in this role
- Build and manage customer relationships, promoting the adoption and effective use of an AI-powered SaaS platform.
- Identify customer needs and drive upselling, cross-selling, retention,



and re-engagement opportunities to maximize account growth.
- Guide customers through platform capabilities, remove adoption barriers, and provide tailored recommendations to help them achieve their business goals.
- Manage subscription updates, commercial discussions, and customer satisfaction to support long-term retention.
- Track customer interactions, opportunities, and performance metrics using CRM tools, ensuring accurate pipeline management and reporting.
- Collaborate with cross-functional teams to deliver an outstanding customer experience and contribute to business success.

Your qualifications
- 2-5 years of experience in Account Management, Customer Success, or B2B SaaS Sales.
- Native or bilingual French and professional English.
- Experience driving customer retention, upselling, cross-selling, and account growth.
- Excellent communication, relationship-building, and consult

📌 Desk Account Manager Online (Benalmádena)
🏢 Concentrix
📍 Benalmádena