Job Title:
Customer Representative - Bilingual (French-speaking) -onsite- MS01
Job Description
Experience the power of a game-changing career
Wantto be part of an innovative and growing team?We’rea integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
Ifyou’relooking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team ofgame-changerswho are powering the brands of the future in the fashion industry.
Career growth and personal development
This isa great opportunityto experience the power ofwhat’snext and develop “friends for life” at the same time.We’llgive you all the training,cutting-edgetechnologies, and the continuing supportyou’llneed to succeed.
What you will do in this role
In everything we do, we believe in doing right by and for people – our clients,theircustomers, our people, our community, and our planet.
As a Customer Representative on our team, you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
- Take incoming calls from boutiques and shops and resolve demands
- Log call details onto call management systems and provide response and resolution within SLA
- Maintain service and product knowledge and expertise associated with applications specific to individual customers
Your qualifications
We embrace ourgame-changerswith open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual inFrench plus an advanced level of English
- Have good disposition to work in a customer service environment
- Have customer care skills – ability to listen to an
📌 Customer Representative (Barcelona)
🏢 CNX
📍 Barcelona