Position Role Type: Unspecified. The position is for an experienced professional with in-depth knowledge and technical expertise to manage onsite operations for Collins Aerospace products and services, managed airports services and/or maintenance services at Collins stations in Spain. The incumbent will lead a team of Field Service Technicians to manage day‑to‑day priorities, solve client issues, optimise manpower and resources, respond to customer complaints, and escalates key issues to senior management. This role is an on‑site role and will be located with our Collins team in Madrid, Spain.
Primary Responsibilities
- Maintain and manage our Collins airport sites, customer relations and partnership with the local Airports Authorities.
- Monitor and manage our sub‑contractors and/or suppliers onsite for assuring our Collins services delivered with respect to Collins standards and customer expectations.
- Contact customers, collect feedback, and establish and maintain good relationships with customers.




- Respond to customer complaints and carry out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Coordinate, prioritise and resolve issues encountered by the team.
- Optimise the usage of manpower, standard time, equipment and energy of team.
- Escalate key issues that will impact the business.
- Manage team according to established programs and objectives.
- Assess product needs in accordance with customer specifications.
- Act as local onsite Collins Aerospace representative to the customer's organisation.
- Manage Statement of Work to meet customer and contract requirements.

Qualifications & Experience Requirements
- Bachelor’s degree in computer science, engineering, MIS or closely related Aviation field with proven working experience preferably in an Airports or Aviation field services organisation.
- Relevant work experience must include people management of technical professionals with the ability to engage, motiv

📌 Site Manager, IT Field Technician (Madrid)
🏢 Prattwhitney
📍 Madrid