Summary/Objective
The General Manager is responsible for all restaurant operations including establishing and maintaining customer service. The position is responsible for the various tasks involved in the overall operation of a store including measuring business trends, maximizing sales/profitability by developing staff, and by controlling expenses, shortages, and all aspects of sales, merchandising, and inventory control.
Essential Functions
- Coordinates efforts between the front of the house and the back of the house.
- Selects, hires, and trains staff.
- Coaches, counsels, and disciplines employees on performance, service, and attendance issues.
- Process employee terminations.
- Ensures that each customer receives outstanding service by providing a customer-friendly environment which includes greeting and acknowledging every customer, maintaining outstanding cleanliness standards, solid product knowledge, and all other components of customer service. Report any customer complaints to the District Manager.
- Maintains all merchandising standards, display presentation,



signing standards, and monitor inventory levels.
- Manage quality control.
- Plans and assigns daily goals, tasks, and assignments. Assure proper completion through follow-up.
- Maintains adherence to all Company policies and procedures as well as enforcing those policies with the team.
- Manages all accounting tasks including management of funds (count drawer in the morning, take deposits to the bank, take cash out from servers, balance funds at closing), receiving (check-in shipments and put away), inventory (place orders), and payroll (figure labor yield and percentage and communicate such to the District Manager).
- Shares social media and advertising ideas with the home office.
- Attends the Chamber of Commerce meetings.
- Any other duties as assigned by District Manager.

Requirements
Competencies and Skills
- Min. 3 years GM experience.
- Problem Solving/Analysis.
- Leadership and Initiativ

📌 General Manager (Navarra)
🏢 Shrimp Basket
📍 Navarra