Spanish Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier talent and industry-leading general enterprises. As we continue to expand our footprint in the consumer electronics sector, we are proud to offer unparalleled career opportunities through our exclusive Spanish-speaking jobs portfolio.
Job Overview
We are currently seeking a motivated professional for a Spanish Speaking iRobot Support Specialist position in Bulgaria. This role is an ideal gateway for those looking to launch an international career within the fast-paced consumer electronics industry while benefiting from our comprehensive relocation support.
Key Responsibilities
- Provide world-class technical support to Spanish-speaking customers regarding advanced consumer electronics, specifically iRobot home robotics products.
- Troubleshoot connectivity issues, software updates, and hardware diagnostics via phone, email, and live chat.




- Educate users on the latest features and maintenance of iRobot devices to ensure an optimal user experience.
- Maintain detailed customer interaction records within our CRM systems to track product trends and common consumer electronics inquiries.
- Collaborate with cross-functional technical teams to escalate complex product malfunctions and provide feedback for product development.
- Stay up-to-date with the latest consumer electronics innovations to deliver knowledgeable and accurate assistance.
- Achieve high customer satisfaction ratings by demonstrating empathy, technical aptitude, and professionalism in every interaction.

Requirements
- Native or fluent Spanish (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory for employment in Bulgaria).
- Proven interest in consumer electronics and smart home technology.
- Excellent communication skills and a passion for helping customers resolve technical challenges.
- Ab

📌 Spanish Speaking iRobot Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España