Dana is a integral leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
PURPOSE

The EU Customer Support Staff role is responsible for exceeding customer expectations by promptly responding to incoming inquiries, proactively analyzing customer needs, and performing investigations to determine root causes and drive process improvements.

PRIMARY DUTIES AND RESPONSIBILITIES
- Answers incoming customer calls/chat/emails.
- Enters orders into ERP system.
- Drives the use of Dana order management platforms by recommending the most appropriate solution for order placement and product availability checks.
- Reviews and resolves blocked orders.




- Responds to price, availability, and inquiries.
- Handles delivery-related improvements and expedite requests.
- Coordinates open orders and back-order follow-up by maintaining backlog accuracy through regular review and clean-up of obsolete or non-relevant orders.
- Ensures delivery dates are realistic based on customer requirements and potential logistical or financial constraints.
- Manages past-due customer communication.
- Handles EDI/Teccom processes.
- Provides EDI/Teccom/Weco support and resolves reject errors.
- Resolves ASN issues.
- Coordinates shortage, overage, damage claims and returns.
- Works with sales, accounting, and product management to resolve debits, credits, and warranty-related issues.
- Schedules and executes shipments in cooperation with logistics, customers, and forwarders.
- Handles invoicing and shipping documents.
- Handles shipment tracking.
- Handles document requests and

📌 Customer Service Specialist (España)
🏢 Dana
📍 España