We’re looking for a creative and digital native German-Speaking Customer Success Manager to join our team in Barcelona
As a Customer Success Manager (CSM) at Flowbox, you serve as a trusted partner and advisor; your goal is to drive product adoption, demonstrate value and KPIs and empower brands to achieve their marketing goals
You are responsible for the client journey from the beginning of the partnership throughout their renewal
Our ultimate goal is to wow the client with our outstanding technology and personalised service
You will be a part of a driven, honest, open minded and international team distributed across four countries: Denmark, Sweden, Spain and the Netherlands
The CSM team plays an important part in the growth of the company, and together with your team, you will work on finding new ways to reach and exceed client expectations
As a CSM, you will manage different relationships between various internal and external stakeholders and users
We believe that every individual within the team can contribute to make the overall performance of the team stronger




Your success in the role will be measured on:
Number of clients and revenue in your client portfolio
Retention and expansion in your client portfolio
Overall customer satisfaction within your client portfolio Benefits
Free snacks & drinks at the office
Ping pong, foosball, dart board, Mario Kart and FIFA at the office
Fun AW:s and parties
You have a strong work ethic and never make bad excuses.
You do your best to keep what you promised, and you do everything to meet your deadlinesYou are good at capturing the essence of something, finding what is important, reformulating it, and then bringing it into a new context so that others understand
You have great confidence in your own abilities, judgment, and decisions. Others can advise you, but ultimately you are in control and know what is best for you
You are good at juggling multiple balls at once, and you can cope with many ongoing tasks because you easil

📌 Customer Success Manager (España)
🏢 Flowbox
📍 España