Customer Care Specialist at Nextiva.
About the role Nextiva is looking for a dedicated professional to join our support team in Guadalajara. You will serve as a primary point of contact for our clients, ensuring they receive high-quality assistance with our unified communications and CX solutions.
Key facts
Location: Guadalajara, Onsite Engagement: Full-time
What you'll do
- Provide technical and account support for the NEXT Platform and associated business phone services.
- Assist customers via voice, email, live chat, and messaging channels.
- Troubleshoot issues related to cloud phone systems, SIP trunking, and contact center configurations.
- Help users navigate our AI-powered tools, including the AI Receptionist and Agent Assist features.
- Document customer interactions accurately within our internal systems.

Requirements




- Ability to work onsite at our Guadalajara office.
- Strong verbal and written communication skills to handle professional client interactions.
- Capability to manage multiple communication streams including voice, text, and email.
- Technical aptitude for learning cloud-based communication software and AI-driven platforms.

Skills & tools
- Cloud PBX and VoIP knowledge
- Omnichannel support experience
- CRM and ticketing software proficiency
- Troubleshooting and analytical problem-solving

Practical notes
- Nextiva maintains a SOC 2 certified and HIPAA compliant environment.
- Our team is committed to providing award-winning service to over 100,000 businesses.

📌 Customer Care Specialist (España)
🏢 Nextiva
📍 España