You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments. You will also make sure there is compliance with deadlines, service quality, and customer satisfaction. Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse
Requesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents
Coordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; Daily use of SAP for incidents, orders, delivery, and follow-up management

Support continuous improvement of after-sales and installation processes
English (B2 - C1):



mandatory for daily communication with the factory
Native or bilingual Spanish
Higher vocational training or university degree related to: technical/industrial engineering, logistics or operations
Previous experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sector
Experience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination
Advanced user of Microsoft Office; expericence with SAP is mandatory
Stress resistance and ability to manage urgent incidents
Responsible work in the sector of medical devices for a leading international technological company
Professional education and development

📌 TECHNICAL SERVICE (España)
🏢 LINET
📍 España