Department: Customer Success
Location: Madrid
osapiens is building the operating system for sustainable enterprise, a single AI‑powered platform giving every company real‑time control over regulatory obligations, climate impact, supply‑chain risks, and physical assets. The ambition is not to be one more compliance tool, but the infrastructure every general enterprise runs on to operate responsibly in a world where sustainability is no longer optional.
In January 2026 we reached unicorn status with a $100M Series C from BlackRock/Temasek and Goldman Sachs. We serve 2,500+ enterprise customers, including Tesco, Coca-Cola, Lidl, and Carrefour, and have delivered 10+ consecutive quarters of 100%+ ARR growth at 130%+ net revenue retention. Our four platform capabilities—Regulatory Compliance, Climate Intelligence, Supply‑Chain Transparency, and Asset Management—along with a network model that traces supply chains from origin to point of sale, make the platform genuinely different. It is the resilience control tower for the modern enterprise.
What You’ll Do




- Own a portfolio of strategic customers end‑to‑end: from health and adoption through to renewal and expansion.
- Act as the customer’s single point of contact, orchestrating Sales, Product, Support, and Engineering into one seamless experience.
- Build trusted‑advisor relationships with senior decision‑makers in complex, matrixed organizations—understanding each customer’s business and objectives, not just their product usage.
- Develop and execute strategic success plans grounded in each customer’s goals in strong collaboration with the Account Executive.
- Proactively drive adoption, monitoring usage patterns, addressing underutilisation, and ensuring customers realise full value from their contracted commitments.
- Conduct Quarterly Business Reviews that demonstrate realised value and ROI, and surface the next value lever.
- Continuously monitor customer health and flag risk early. Be proactive, not reactive.
- Own

📌 (Senior) Customer Success Manager (España)
🏢 osapiens
📍 España