Join an International Customer Support Team in Athens, Greece
Are you fluent in Danish and English? Looking for an exciting opportunity to build your international career while living in Greece?
Join a general customer support team and help content creators and business partners by delivering high-quality support through chat and email. If you're passionate about customer service, digital platforms, and problem-solving, this is an excellent opportunity to grow your career in a dynamic and multicultural environment.
Location:Athens, Greece
About the Role
As a Danish-Speaking Customer Support Agent, you will support business customers using one of the world's leading online video platforms. You'll assist content creators and monetized partners with account management, technical troubleshooting, monetization inquiries, and platform-related questions while delivering an exceptional customer experience.
This is a chat and email support role only—no phone support is required.
Key Responsibilities
- Provide professional customer support via chat and email.
- Assist customers with account settings, content management, and technical troubleshooting.
- Support inquiries related to monetization, account recovery, and partner programs.
- Handle appeals regarding content removals and channel suspensions.
- Answer questions about channel performance, subscriber growth, and analytics.
- Manage approximately 20–25 customer cases per day while maintaining high-quality service.
- Accurately document customer interactions.
- Continuously learn new tools, products, and processes.
What We're Looking For
- Native or near-native Danish (C1 preferred).
- Fluent English (C1).
- Excellent written communication skills.
- Strong computer literacy and internet navigation skills.
- Good knowledge of Microsoft Office.
- Ability to multitask in a fast-paced environment.
- Typing speed of at least 25 words per minute with 85% accuracy.
- Previous customer support experience is an advantage b
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