To provide excellent customer service through first line support to our customers as well as validating and managing customer data.

Key responsibilities

Validations
- Build a rapport and strong relationship with customers by offering support and advice throughout the onboarding and validation process.
- Validate online questionnaires with close attention to detail and reference to standard processes and procedures.
- Accurately log and update customer records on the status of their questionnaires.
- Advising and processing fee payments for new and renewing customers.
- Proficient user of validation process within our business system.
- Identify ways in which processes and procedures can be streamlined and made more efficient.
- Active participation in team meetings to share and communicate information.
- Consistently meet or exceed personal targets.
- Escalate customer issues to the Country Lead.




- Make 40+ outbound calls per day to supplier customers to explain the benefits of our service; to help customers who are registering for the first time; to assist with customers who are renewing their subscription.
- Accurately log and maintain records of customer contact, activity and outcomes of calls on our CRM (Customer Relationship Management) system.
- Provide accurate and clear information to supplier customers, explaining the benefits of our service and the processes involved to complete an online questionnaire required by our buyer customers.
- First line support for a variety of customer enquiries including IT and procedural issues, concerns and complaints, updates on application and process status.
- Handling objections with customers regarding payment of their subscription fee.
- Working consistently to ensure personal targets relating to call rates and outcomes are consistently met and exceeded.

Key requirements

Knowledge and experience
- Past experience in a customer service environment
- Working knowledge of data management and data analysis
- Demonstrab

📌 Customer Support (Madrid)
🏢 Hellios Information
📍 Madrid