12 ago
|
Stark Future
|
Cataluña
12 ago
Stark Future
Cataluña
From the VARG MX to the road-legal VARG EX & SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine.
From the VARG MX to the road-legal VARG EX & SM, our bikes have won world championships and are engineered to outperform anything with a combustion engine.
Stark will become the global market leader in premium motorcycles. Building premium motorcycles requires innovation and we need your help to make us succeed
This will be achieved by building sustainable products that are superior to traditional technology in terms of Performance, Emotion and Design.
The Role The Head of Aftersales owns our global aftersales strategy and organization from Barcelona, leading a team of 20+ people across Barcelona, North America, and Australia. What You'll Do Global Aftersales Strategy & Organizational Leadership
Own the global aftersales strategy end-to-end, turning company growth targets into a scalable operating model across Barcelona, North America, and Australia.
Set the budget, KPI framework, and operating cadence for the function,
and own performance against it at the executive level.
Service Operations & Dealer Network
Define the tools, systems, and playbooks, including our Zendesk platform, that regional teams use to run case handling, dealer support, and the post-sale customer journey.
Set one global standard of service, so the experience is consistent whether a customer is in Europe, North America, Australia or Rest of the world.
Warranty & Technical Quality
Own the general warranty program end-to-end, from policy design to claims execution, ensuring it scales cleanly as new models launch.
Monitor warranty spend and failure trends, and work with Engineering to close quality issues at the root cause rather than the symptom.
Partner with Sales, Product, Engineering, and Customer Experience to remove friction across the full ownership journey.
Performance & Continuous Improvement
Use data and modern tools, including AI, to
📌 Sales Director, Retail Planning (Cataluña)
🏢 Stark Future
📍 Cataluña