IT Service Management (ITIL) Practice Owner
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Summary
Rate: Negotiable
Duration: 12 Months
About the Client
Our client is a global leader in aviation technology, delivering innovative IT and communications solutions that connect airlines, airports, aircraft and governments worldwide. Operating in over 200 countries and territories, they play a critical role in enabling the safe, secure and efficient movement of millions of passengers every day.
About the Role
This is a strategic governance role focused on defining best practice, driving adoption, improving service maturity and enabling automation and AI—not day-to-day operational management.
You'll work closely with Engineering, Product Management, Project Delivery,



Service Operations and ServiceNow teams to build scalable, measurable ITIL processes that support business objectives and customer commitments.
Key Responsibilities: ITIL Practice Ownership & Governance

Develop and maintain governance frameworks, process documentation, controls, standards and operating procedures.
Define end-to-end process models, RACI matrices, approval models, escalation paths and governance expectations. xqbhyrx
Establish consistent standards for prioritisation, classification, risk assessment, customer impact, communications and post‑implementation reviews.

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📌 IT Service Management (ITIL) Practice Owner (Barcelona)
🏢 Psd Group
📍 Barcelona