Customer Support Representative
Full-time
Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
Escalate any potential service issues to the senior team members, as needed.
Adhere to all project processes and procedures
Collaborate with the team on specific projects, when requested
Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.
Native / fluent in Danish both verbal and written.



Proficiency in English (minimum B2 level)
A minimum of 1 year of customer service experience is required
Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
Strong aptitude for working in a customer service environment
Excellent customer care skills, with the ability to listen to and understand customer needs
Excellent remuneration package based on experience, skills and performance
~ Monday to Friday, 08:00 AM - 05 PM
~

📌 Full-time Danish Customer Support Representative (Valencia)
🏢 The lemon Consulting
📍 Valencia