ICF Next is one of the leading integrated communication agencies in Europe, specialising in large-scale campaigns across the European Union. The Senior Account Manager is responsible for developing and implementing FWCs, working under the guidance of an Account Director or the Head of ADs. This role requires expertise in client management, including regular client engagement to expand portfolios and gather feedback on agency performance. The Senior Account Manager works closely with project teams, providing client insights, feedback, and direction to ensure satisfaction. Additionally, the Senior Account Manager will create FWC activation plans, implement strategies to meet KPIs, and provide regular reports on financial performance and client satisfaction. Master’s degree in communication, political science, marketing, or a related field
Strong understanding of communication areas including media relations, social media, creative concept development, event management, and production
Experience in financial management, budget preparation, and subcontractor management




Extensive project management experience, from inception to closure and reporting
A collaborative team player with leadership qualities and motivational skills
Proficient in English and French
Develop strategic client engagement plans and participate in sales meetings
Represent the agency at client and networking events to build strategic and commercial relationships
Create, manage, and defend complex budgets
Continuously develop new communication skills to enhance proposal defense and sales efforts
Collaborate with New Business (NB) teams to identify new opportunities and provide strategic input for tender development
Oversee financial, contractual, and operational management of FWCs/accounts with support from senior leadership
Ensure high-quality, professional work by applying Prince2 processes and monitoring contracts
Work closely with various service teams to develop innovative and creative offerings f

📌 Account Managers/Senior Account Manager (Madrid)
🏢 ICF Olson
📍 Madrid