Department: Customer Success
osapiens is building the operating system for sustainable enterprise, a single AI‑powered platform giving every company real‑time control over regulatory obligations, climate impact, supply‑chain risks, and physical assets. The ambition is not to be one more compliance tool, but the infrastructure every integral enterprise runs on to operate responsibly in a world where sustainability is no longer optional.
We serve 2,500+ enterprise customers, including Tesco, Coca-Cola, Lidl, and Carrefour, and have delivered 10+ consecutive quarters of 100%+ ARR growth at 130%+ net revenue retention. Our four platform capabilities—Regulatory Compliance, Climate Intelligence, Supply‑Chain Transparency, and Asset Management—along with a network model that traces supply chains from origin to point of sale, make the platform genuinely different. Act as the customer’s single point of contact, orchestrating Sales, Product, Support, and Engineering into one seamless experience.
Build trusted‑advisor relationships with senior decision‑makers in complex,



matrixed organizations—understanding each customer’s business and objectives, not just their product usage.
Develop and execute strategic success plans grounded in each customer’s goals in strong collaboration with the Account Executive.
Identify, document, and drive expansion opportunities (upsell and cross‑sell) in partnership with your Account Executive.
Lead change‑management initiatives that drive end‑user adoption, including Train‑the‑Trainer programmes and Centre of Excellence development.
3‑5+ years of experience in B2B‑SaaS Customer Success, Technical Account Management, or management consulting.
~ Thrive in a high‑growth, fast‑evolving environment—comfortable with ambiguity and shifting priorities, and ready to roll up your sleeves on internal initiatives that build out and establish the CSM function itself.
~ Technical fluency—the ability to understand and articulate complex SaaS implementation patter

📌 Senior Customer Success Manager (Madrid)
🏢 osapiens
📍 Madrid