At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry.
We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market.
Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a integral impact.
Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company.
As a Customer Support Specialist, specialised in application support (oracle and linux), you are the primary point of contact for our customers. You support users in their daily use of Nextlane software, handle incoming support requests, and ensure that issues are resolved or escalated efficiently and professionally.
You are a key contributor to customer satisfaction, acting as the voice of the customer and ensuring a positive support experience across all interactions.




This is an individual contributor role within a growing, international Customer Support Centre of Excellence.
Your mission - Deliver timely, high-quality, and customer-focused front-line support
- Contribute to a consistent and professional customer support experience
- Actively support continuous improvement through knowledge sharing and feedback
Customer Support & Issue Resolution
Handle incoming customer support requests via phone, email, chat, or other support channels
Analyze customer questions and issues related to daily usage of Nextlane software solutions
Provide clear guidance, explanations, and solutions within the defined support scope
Detect incidents, software issues, or potential risks and ensure proper follow-up
Accurately log, qualify, and document customer requests in the support ticketing system
Ensure correct prioritization and follow established support processes and SLAs
Escalate complex or technical issues to

📌 Application support Consultant Linux and Oracle (Madrid)
🏢 Nextlane
📍 Madrid