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Por favor, lea detenidamente la información de esta oferta de empleo para entender exactamente qué se espera de los posibles candidatos.

Work model: On-Site/hybrid model possible (2–3 days per week on-site, depending on performance)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

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- Handle inbound customer inquiries via phone, chat, and email channels

- Support customers with mobile, internet, and TV-related questions and issues

- Assist with SIM card activation, mobile data setup, and account-related requests

- Guide customers through TV box installation and home internet setup processes

- Troubleshoot basic technical issues and provide effective solutions

- Deliver professional, customer-focused, and solution-oriented support

- Identify cross-selling and upselling opportunities when appropriate

- Maintain accurate customer records and interaction notes

- Collaborate with colleagues and internal teams to ensure high-quality customer service

- Meet service quality, productivity, and customer satisfaction targets.

REQUIREMENTS

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- Native-level Dutch (C2), English at B1 level or higher





- Strong communication and customer service skills

- Customer-oriented mindset with excellent problem-solving abilities

- Comfortable identifying cross-selling and upselling opportunities

- Good computer literacy and ability to learn new systems quickly

- Tech-savvy with an interest in technology and telecommunications services

- Availability to work rotational schedules, including evenings and weekends

- Legal right to live and work in Spain with valid documentation (EU passport or residency permit)

- Previous customer service, contact centre, retail, hospitality, or sales experience

- Experience in telecommunications, technology, or technical support environmentsExperience handling phone, chat, or email support channels. xqbhyrx

OFFER

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- Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

- Guidance and tools to reach career potential

- Relocation support

- And much more!

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📌 Customer Support Representative (m,f) Dutch : Telecommunications / internet (Alicante (Alacant))
🏢 personalbro-u-herrmann
📍 Alicante (Alacant)