The Customer Service/Business Relationship professional is a key role within the sales structure acting as the primary customer interface.

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They both help field sales people with some activities as well as act as sales representatives for specific assigned customers in their territories.

Responsibilities

- Manage large amounts of incoming phone calls.
- Process incoming orders using different applications – end‑to‑end process.
- Identify and assess customers’ needs to achieve satisfaction by detecting potential sales opportunities.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits,



and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

Qualifications
- At least 1–3 years of relevant work experience.
- Excellent phone etiquette and verbal, written, and interpersonal skills.
- Strong phone contact handling skills and active listening.
- Ability to multi‑task, organize, prioritize work, and manage time effectively.
- Experience as a Client Service Representative or customer support experience.
- Familiarity with SAP systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills. xqbhyrx
- Knowledge of English, French & Dutch highly appreciated.

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