Be the key to excellent customer service in our Portuguese country Join our team as a Spanish and Portuguese‑speaking Customer Agent and create memorable customer experiences. Bem‑vindo to a role where positive interactions begin with a Portuguese 'Olá'
Responsibilities
- You are the interface between Limehome and the guest as the first point of contact for any inquiries across all channels.
- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
- You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
- You identify pain points and potential for improvement in day‑to‑day business and proactively propose solutions.
- You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.
Qualifications
- You have a passion for communication and attending to guests' needs.
- You communicate fluently in Spanish, Portuguese and English; other languages are a plus.
- You have a passion for customer service and stay calm even in stressful situations.
- You fully support the concept and vision of Limehome and work zealously to achieve our goals.
- You don't mind working during the weekend or at night.
- Previous experience in the hotel industry, a call centre or a start‑up environment is a plus.
Benefits
- Competitive Salary: Flexible monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.
- Visit Munich: International travel to our headquarters in Munich.
- Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
- Remote/Hybrid Office Model: We offer a adaptable and empowering work environment – work from our office in Madrid or from home.
- Limitless learning: We offer you the possibilit
📌 Customer Service Agent (Comunidad de Madrid)
🏢 Limehome
📍 Comunidad de Madrid
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