POSITION PURPOSE

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To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting

Receptionists and Concierges, maintaining a calm, professional environment at all times.

ESSENTIAL FUNCTIONS

- Manages day to day operations, ensuring the quality, standards and meeting the expectations of

the customers on a daily basis

- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise

negotiating with others

- Prepare documentation for daily business.

- Ensure prompt, efficient and courteous reception of guests.

- Record and administer arrivals and departures.

- Assist in training new staff members, coach them and monitor their performance.





- Ensure full liaison with other members of the team

- Ensure the desk is covered at all times, allocating meal breaks sensibly.

- Full awareness of current daily status of Hotel.

- Be aware of daily functions, events, VIP and group arrivals.

- Ensure smooth hand over to next shift. xhfqzwm

- Handling communication and recording of complaints.

- To carry out any other duties as required

- Strong communication with other departments, especially Reservations and Concierge

- Strong relationship with guests and internal customers

- Key relationship with Front Office Manager, and other HOD’s

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📌 Supervisor/A Recepción (Castillo Hotel Son Vida) (Palma)
🏢 Arabella
📍 Palma