Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime.
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The SRE team achieves this by:
Owning the incident management processes and tools.
Managing the observability stack and alerting systems to enable timely investigation and mitigation.
Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.
In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations.
In this role, you will:
Own and influence the incident management process end-to-end
Maintain and evolve on-prem observability stack
Keep production applications running smoothly by participating in the on-call rotation
Develop automations and tools to support platform reliability
Contribute to production services with performance and resiliency in mind
Collaborate with product engineers to foster SRE principles within the R&D; organization
Be a mentor for the SRE team or product engineers
About you:
Solid programming experience, namely Python (Django and AsyncIO) and/or Java (Spring Boot)
Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)




Experience in development and maintenance of Python services in production
Strong experience with AWS and Kubernetes
Solid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.G. RabbitMQ, NATS, Kafka)
An experienced on‑call SRE engineer
Enjoy hands‑on troubleshooting of distributed systems in production environments
You act like an owner and strive to do work you’re proud of
You enjoy communication and knowledge sharing on all‑things reliability
Proficiency in English, both written and spoken
Benefits:
Remote‑first approach
with the option for hybrid work from our offices in Kyiv, Warsaw, and Lisbon.
We value long‑term collaboration
, whether through typical employment contract, employment of record or B2B arrangements. Be aware that
contract type and benefits vary by location
– feel free to clarify with our recruiters).
Work schedule aligned with
EU time zones.
Honest, open culture
that values constructive feedback.
Professional and personal development within a
collaborative, supportive team.
Stable yet growing SaaS product
offering an agile environment, ownership, start‑up energy, and strong technical challenges. xhfqzwm
PandaDoc is an Equal Opportunity Employer.
We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.
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📌 Senior Site Reliability Engineer (Madrid)
🏢 Pandadoc
📍 Madrid