About Refinery89Refinery89 is a Dutch Ad Tech company headquartered in Madrid, working with premium publishers worldwide to optimize programmatic advertising performance. Through advanced, data‑driven technology, Refinery89 helps publishers increase revenue, improve efficiency, and gain greater transparency across their monetization stack.LocationSpain (Onsite)TeamPublisher SuccessAbout The RoleAs an Account Manager – Publishers (Spain), you will manage and grow relationships with premium Spanish‑speaking publishers, acting as their main point of contact and trusted advisor. Your focus is to ensure strong performance, high satisfaction, and long‑term retention by combining relationship management, performance optimization, and proactive support.You will work closely with internal teams—including Publisher Sales, Technical Account Managers, Ad Tech, Product, and Finance—to deliver measurable outcomes while maintaining a consistently high‑quality publisher experience.Key ResponsibilitiesAccount Ownership & GrowthManage and grow relationships with premium publisher accounts in Spain via email, Whats App, and calls.Act as the primary point of contact, ensuring clarity, trust, and continuity.Performance ManagementMonitor, analyze, and interpret performance metrics to proactively identify optimization and growth opportunities.Translate performance data into clear, actionable insights and recommendations.Issue Resolution & SupportTake full ownership of publisher issues end‑to‑ordinate internally with relevant teams while remaining accountable for resolution and communication.Strategic AdvisoryDevelop a strong understanding of the publisher monetization ecosystem and platform technology.Identify upsell and expansion opportunities aligned with publisher performance and needs.Act as a trusted advisor by providing data‑driven guidance and strategic recommendations.Internal CollaborationShare publisher feedback and market insights with internal teams to improve products, workflows, and execution.Work cross‑functionally to support initiatives that drive publisher success.Relationship Cadence & CommunicationConduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs) with key partners.Maintain high standards of communication, including fast response times, proactive updates, and clear closure of all issues.Publisher Success StandardsAcknowledge messages or tickets as soon as possible.Own issues end‑to‑end and escalate internally when required.Proactively update publishers before they follow municate clearly, empathetically, and transparently.Always close the loop once issues are resolved.Must‑have Skills & ExperienceNative or fluent Spanish, with medium to high proficiency in English.2–3 years of experience in Ad Tech, digital advertising, or publishing.Minimum 1 year of hands‑on experience setting up campaigns in ad servers (e.G. Google Ad Manager).Strong relationship management skills with senior stakeholders.Ability to explain technical concepts in a simple, actionable way.Data‑driven mindset with experience using dashboards and performance reports.Highly organized, detail‑oriented, and fortable working in a fast‑paced, evolving environment.Preferred BackgroundExperience working directly with publishers or monetization platforms.Ad Tech background is a strong plus.Interview ProcessInitial screening – Introductory call with a recruiter.First interview – Video call with members of the Publisher Success team.Second interview – Video call with the Hiring Manager and/or senior stakeholders.Final interview – In‑person meeting with the Hiring Manager and key team members.Employment DetailsPermanentFull timeMadrid, Madrid, Spain

📌 Account Manager (Spain) (Madrid)
🏢 Refinery89
📍 Madrid