Job Title

Marketing Cloud Customer Success Manager

Full‑time, on‑site position in Madrid, ES. Offers career growth opportunities within Salesforce’s AI‑powered CRM platform.

Key Responsibilities

- Serve as single point of customer accountability for orchestration of all Signature deliverables, experience, renewal, and expansion.
- Cultivate and maintain stakeholder relationships with customer IT and business executive leadership, sponsors, and other decision‑makers.
- Coordinate completion of the Signature Success catalog of services as required for the customer.
- Provide timely, proactive Salesforce feature guidance based on the customer’s areas of interest.
- Act as advisor for adoption of new features from Salesforce’s annual release schedules and identify potential challenges and risks to implementation.
- Act as advisor for integration of agentic AI into customer business processes, considering technology, workforce, data governance, and ethical implications.
- Estimate and communicate the value of Signature Success, ensuring collaborators understand its value to drive renewal.
- Advocate for customers during triage and resolution of high‑severity cases to ensure timely resolution.
- Travel occasionally to customer sites and be available for after‑hour or weekend coverage as needed.

Minimum Requirements
- Professional proficiency in both English and Spanish.
- Hands‑on field experience with Salesforce Marketing Cloud or a competing platform,



with a proven track record supporting Iberia‑based customers.
- Experience in Customer Success, SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
- Exceptional communication and presentation skills;
ability to influence atall organizational levels, including executive and C‑level.
- Ability to analyze technical concepts, translate them into business terms, and map business requirements into technical features.
- Ability to explain complex technical concepts in business‑friendly terms to customers, and to translate customer needs to internal partners.
- AI and data literacy, including understanding AI concepts (machine learning, agentic AI, responsible use, ethical implications) and data literacy (data modeling, strategy, analytics).
- Knowledge of software development process and design methodologies.
- Experience leading complex cross‑functional teams to resolve or disposition customer needs or projects.

Preferred Requirements
- Knowledge of marketing technology and marketing business dynamics.
- Proven experience in system integration or management consulting services.
- Working knowledge of Salesforce Core (Sales Cloud / Service Cloud / D360) to support a blended portfolio if needed.
- Relevant Salesforce product certifications (Marketing Cloud Email Specialist, Marketing Cloud Engagement Administrator, Marketing Cloud Engagement Consultant, Marketing Cloud

📌 Customer Success Manager At Salesforce (Madrid)
🏢 Salesforce
📍 Madrid