Werfen is a growing, family‑owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview Job Summary

The IT Operations Area Manager will be in charge of comprehensively and strategically managing the area's projects and operations, ensuring customer satisfaction, providing a high level of service and maximizing efficiency and profitability.

- Manage the planning and implementation projects. Maintain all appropriate project deliverables and responsibilities;
for example, project scheduling, risk management, change management, issue management and status reporting.
- Monitor project implementations for accuracy and timeliness to ensure the focus on successfully achieving the project goals.
- Oversee all aspects of execution, including identifying and solving problems. The IT Ops Area Manager will ultimately be responsible for assuring the projects are on budget and on time and delivered with the expected value to the practices and stakeholders.

Responsibilities Key Accountabilities




- Global and strategic control of area projects.
- Strategic and integral planning and its review with the Area Manager.
- Ensuring customer satisfaction on services.
- Perform periodical IT Operations planification.
- Review, support and communicate IT Operation reviews,
- Ensure operations are in compliance with company policies and best practices.
- Ensure that up-to-date, relevant and sufficient technical documentation of recent implantations is available to the IT Support.
- Guarantee the activity report by the team.
- Supervising and controlling IT Operations KPIs.
- Other duties as assigned by the IT Operations Manager,
- Participate in pre‑sale activities and in the response and preparation of tender documents.
- Selection and performance of human resources.
- Manage and evaluate human resources, define training needs and strategies,
- Control and validate expenses for team members.
- Vacation approval and staff backup arrangement.
- Ensure adoption of Quality and Regulatory policies.
- Adopt the Corporate Ethic Code.

Networking/Key relationships

To be determined based on department needs, to include interactions such as:

- Good communication with IT Ops Specialists, Business Unit Manager HITS, Product Specialist, Product Managers and IT Support Staff.
- Good communication with Multi‑online and Integration Manufacturer Staff.
- Fluent relationship with others business lines and their needs.
- Fluent relationship with the Area Managers, the Key

📌 It Ops Area Manager (Barcelona)
🏢 Werfenlife
📍 Barcelona