Senior Product Manager - Post-Booking User Experience (Barcelona)

Senior Product Manager - Post-Booking User Experience (Barcelona)

12 ago
|
Traveltechessentialist
|
Barcelona

12 ago

Traveltechessentialist

Barcelona

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week a $1.7 trillion problem.

Founded in 2015, Perk has grown into a integral company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit to learn more.

Senior Product Manager – Post‑Booking





We are looking for a Senior Product Manager to join our post‑booking product team — owning the full customer experience from the moment a trip is confirmed to the moment the traveller gets home safely.

Post‑booking is everything that happens after a customer hits confirm — flight changes, hotel check‑ins, missing invoices, disruptions at the gate, refunds and every question in between. It's a huge surface area, and it's where trust in Perk is really tested.

Today, the tools exist — AI chat, intelligent triage, self‑serve trip management, a Support Center, help pages, and a team of expert agents. But they don’t yet feel like one experience to the customer. Your mission is to bring them together into a cohesive post‑booking journey: one where customers can find answers and resolve issues independently, and where a human is always available quickly, with full context, ready to step in when it matters.

We call this seven‑star service.

This is also one of the most exciting AI product roles at Perk right now. Customer support is fundamentally a language problem — chat,, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as

📌 Senior Product Manager - Post-Booking User Experience (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona

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