Job title: Relationship Manager Spain, Latam & ROW

Department: HVC

Reporting to: Head of HVC

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

The Betway HVC team is hiring a HVC Relationship manager to join our London team. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a gamechanger? Supercharge your career with us and be part of something extraordinary. Why we need you

We’re on a mission to create extraordinary experiences for our customers,



and we believe that your unique skills, passion and SuperDrive will help us achieve our vision.

A HVC Relationship Manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway General partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.

How?

Your contribution will be visible by delivering actionable results around key topics including but not limited to, source of funds and source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.

What you’ll be doing

As part of your role, your responsibilities will include:

- Being responsible for completing identification tasks and profiling our most loyal customers
- Providing a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
- Being customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
- Using Betway’s global partnerships to create and attend a world class hospitality calendar for our customers across the globe
- Using data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
- Managing a sustainable cohort of

📌 Hvc Relationship Manager (Madrid)
🏢 Super Group (SGHC)
📍 Madrid