Simplifae is a European leader in eProcurement and market intelligence, bringing together multiple platforms across Iberia and Poland. With AI-powered technology and deep market expertise, Simplifae enables organizations to make smarter, data-driven decisions.
Position Overview As a Customer Succes s you will manage and grow relationships wit h Spanish-speaking clients, ensuring high retention, customer satisfaction, and revenue expansion.
You will combin e customer success and commercial acumen, acting as a strategic partner to clients while identifying opportunities to increase adoption and generate additional value.
Key Responsibilities Manage a portfolio of Spanish clients, ensuring strong engagement and satisfaction.
Drive renewals and retention, proactively identifying at-risk accounts.




Deliver consultative support, helping clients maximize value from Simplifae solutions.
Identify and execute upsell and cross-sell opportunities.
Manage commercial processes, including proposals and contract updates.
Maintain accurate client data in CRM systems .
Analyze customer behavior, feedback, and market trends to inform strategy.
Collaborate cross-functionally to improve product adoption and customer outcomes.
Act as a trusted advisor and key point of contact for clients.
Education & Experience Up to 2-3 years of experience in Customer Success,

📌 Customer Success (Madrid)
🏢 Simplifae
📍 Madrid