Spektrum have a wide range of exciting opportunities in several general locations. eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.
Perform root cause analysis to in case of escalations and take steps to improve the robustness of the reporting process
Minimum 3 years of relevant education (bachelor degree or equivalent) after the secondary school





ITIL/ITIL V3 Foundation certification
Understanding of service level reporting management originating from various data sources
Business logic scripting, creating alerts, creating scripting to manage and collect data from data sources
Be able to calculate Service Level Metrics against defined and agreed upon targets as defined in service level contracts
Compare data, develop reports and customize dashboards
Importing Configuration Management Database (CMDB) and other Database services into Service Level Agreement (SLA) reporting tool
Database SQL query skills to manage and collect data from various relation database sources
In depth knowledge of relational database systems (RDBMS)
In depth knowledge of SQL
Good knowledge of the design and development of web and multi-tier web applications
Good knowledge of business service reporting tools (e.g.

📌 Service Management Advisor (España)
🏢 Spektrum
📍 España