Spektrum have a wide range of exciting opportunities in several integral locations. eu-LISA is the European Union Agency for the Operational Management of Large-Scale IT Systems in the Area of Freedom, Security and Justice (eu-LISA) manages large-scale IT systems to support the implementation of asylum, border management and migration policies in the European Union (EU). The Agency is also a front-runner for the digitalisation efforts of the EU's Justice and Home Affairs domain, building a new information architecture and contributing to the development of a new security ecosystem. Since the Agency's beginnings in 2012, eu-LISA has become the digital engine of the Schengen Area. With its activities and tasks, the Agency adds value to the EU Member States by supporting their efforts towards justice, security and freedom.
Coordination of the day to day delivery of all live service elements in accordance with agreed SLAs and contractual requirements
Contribution to incident management; co-ordination of direct and indirect reports to ensure issues are investigated and rectified as swiftly as possible, whilst maintaining quality and minimising risk
Building and maintaining strong relationships with operational peers to oversee and ensure all service lines are provided in accordance to Service Level Agreements (SLAs)
Ensuring quality is maintained throughout the service delivery process
Develop a good understanding of the Agency’s services operations and functional processes
Gather and report detailed performance data against key indicators to generate actionable improvements to the quality of services offered
Assist in support models and managing transition of projects and new services into the business as usual model
Assist in coordinating Problem and Release management activities to ensure effective service management
Assist in coordinating problem resolution, involving internal support groups, vendors, suppliers, customers and managing any roadblocks
Ensures quality of
📌 Services Delivery Senior Manager (España)
🏢 Spektrum
📍 España
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