Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.
We are looking to speak to candidates who are based in Madrid for our hybrid working model.
7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based)
~4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes General 2000 customers
~ A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
~ A mind for technology - we’ll teach you about MongoDB and databases,



but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
~ including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
~ An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
~ A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
~ MongoDB DBA track, hyperscaler certifications)
~ Prior exposure to database, cloud, and infrastructure technology is a plus
~ Fluency in both Spanish and English lang

📌 (Senior) Customer Success Manager (España)
🏢 Mongodb
📍 España