Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description

We are looking for Loyalty Operations Customer Care Specialist Agent (French Speakers).
The Loyalty Operations Customer Care Specialist Agent exists to ensure the accurate, consistent, and policy-compliant administration of member accounts and loyalty benefits, safeguarding the integrity of the Radisson Rewards program while delivering high-quality support to members and hotels.
Acting as a key liaison between members, properties, and internal teams, the role monitors, responds,



and engages with customers across multiple service channels to ensure correct handling of client requests and an exceptional member experience. Additionally, the role collaborates closely with hotels in French-speaking markets to support the achievement of loyalty objectives within RHG.
Roles/Responsibilities:
Account Operations & Customer Support :
- Manage member and hotel requests accurately and in line with Radisson Rewards policies
- Maintain high standards of data quality and correct case documentation
- Ensure timely resolution of requests within defined SLAs
- Ensure appropriate tools, processes, and controls are in place to mitigate and prevent potential fraud risks

Member Query Resolution & Case Management :
- Investigate and resolve loyalty issues such as missing points, stay credit discrepancies, and account queries
- Coordinate with hotels and internal teams to ensure proper resolution
- Ensure outcomes are fair, a

📌 Junior Specialist, Loyalty Operations Customer Care (España)
🏢 Radisson Hotel Group
📍 España