At Roche you can show up as yourself, embraced for the unique qualities you bring. The Position We are business minded technology experts in Cell and Gene Therapy, driving life-changing treatments for patients and acting as a pioneer in a new era in medicine. For this position we are seeking a self-motivated, results-driven Delivery Service Manager to be accountable for the operational setup, delivery, governance, and continuous improvement of mission-critical IT services and technology solutions. In this role, you will enable our business to successfully manufacture and deliver high-quality pharmaceutical products
End-to-End Service Delivery: Own every aspect of service delivery, performance, and governance, acting as the initial single point of contact and primary face to the business for operational service issues. Independently leads the analysis of moderate to complex delivery problems, driving root cause analysis and eliciting complex stakeholder needs.
Scope & Delivery Management: Independently define, manage, and control the scope of medium to large initiatives,



tailoring Agile delivery methodologies to optimize results
Drive root cause analysis for complex delivery problems, propose comprehensive improvement plans, and elevate the overall service experience
Effectively manages relationships act as a trusted advisor, manage complex dependencies across functional areas, and foster a coaching and mentoring mindset to build team spirit. Ensure releases and changes are delivered in a controlled, agile manner alongside Product Managers and Business Representatives
Bachelor's degree in computer science, information systems or a related study (or equivalent project-related experience)
~5+ years of relevant experience as a Delivery Service Manager providing mission-critical services in a general organization, preferably within the highly regulated Life Sciences industry
~ Proven track record operating in a Delivery Management archetype (e.g., Project Manager, Service

📌 Delivery Service Manager (España)
🏢 Roche
📍 España