AXA Partners is leading one of its largest-ever transformation programmes to redefine the future of travel insurance and assistance. The Travel D&A; (Digital & Automation) team is at the heart of this ambition — accelerating digital adoption, driving automation, and delivering a step-change in customer experience and operational efficiency across more than 12 countries and 400+ partners.
Within this context, the Head of Digital & AI Adoption plays a critical strategic role: ensuring that the digital self-service capabilities and automation features developed by Travel D&A; are not only built, but truly adopted — by countries, partners, operations teams, and ultimately, end customers.
The role leads two key adoption axes:
1- the rollout and adoption of digital self-service channels across claims, assistance and general enquiries processes, scaling these to as many countries and partners as possible; and
2- the operational adoption of automation and AI capabilities embedded within core systems such as Guidewire, ensuring that new processes,



features and AI tools are effectively embedded into daily operations through structured change management.
The position works closely with the Head of Travel D&A; and the Travel D&A; Leadership Team, acting as a strategic partner to connect integral delivery with local execution, drive measurable adoption outcomes, and ensure that every feature developed translates into real business value.
What you'll be doing: The Head of Travel Digital & AI Adoption will be accountable for digital adoption of self-service channels across claims, assistance and general enquiries, covering 14+ countries and 400+ partners.
There's direct management of Digital Rollout, Adoption & Change Management, and Product Modelling teams (about 10 FTEs). Availability for regular international travel across in-scope markets is needed.
Other responsabilities will be:
Digital Self-Service Adoption
Drive the scalable rollout of digital self-service channels across claims

📌 Head of Travel Digital (España)
🏢 Axa Group
📍 España