HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio.We are looking for agraduate engineerto join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills.This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.Escalation Support & TroubleshootingSupport the investigation and resolution of customer issues and product escalationsAssist in data collection, log analysis, and basic troubleshooting activitiesContribute to root cause analysis and corrective action trackingHelp document findings and resolution stepsCross‑Functional CollaborationCollaborate with cross‑functional teams (R&D, Quality, Services) to support issue resolutionParticipate in technical discussions and learn structured problem‑solving approachesAssist in preparing summaries and input for internal reportingContinuous Improvement & LearningIdentify recurring issues with support from senior engineersContribute to improvement initiatives related to documentation, system limitations, training, and support processesLearn and apply structured methodologies for problem‑solving and continuous improvementProduct Engineering ExposureSupport analysis of product behavior, contributing structured feedback to improve the product based on field issuesParticipate in defect analysis and validation activities,



including reproduction of issues in lab environmentsAssist in translating customer issues into technical problem statements for engineering teamsContribute to engineering discussions by sharing insights derived from field issuesKnowledge & Capability BuildingCreate and maintain technical documentation under supervisionParticipate in structured onboarding, training programs, and technical learning tracksDevelop foundational skills in troubleshooting, system analysis, and engineering methodologiesGradually build capability to handle complex technical issues independentlyScope & InterfacesWork within global teams (EMEA, AMS, APJ) with exposure to multiple functionsSupport Customer Assurance and Services Engineering teamsFocus on learning structured support processes rather than managing complex escalationsEducation & ExperienceBachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)Interest in additive manufacturing and complex systems is a plusExposure to troubleshooting or technical problem‑solving (academic or internship) is beneficialKnowledge & SkillsProblem‑solving mindset and willingness to learn structured troubleshootingStrong communication skills (written and verbal)Analytical mindset with curiosity about how products are designed, built, and improvedAbility to work collaboratively in a general team environmentBasic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis toolsExposure to CAD tools, simulation,



or testing environmentsCuriosity and motivation to develop technical expertiseDevelopment & GrowthStructured onboarding and training programMentorship from experienced Customer Assurance and Engineering professionalsExposure to HP Additive Manufacturing technologies and systemsProgressive development path toward advanced technical escalation roles and product engineering positionsExperience Our BenefitsA truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and ntinuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your petitive benefits package, including:Hybrid work model (home office / office), depending on the role/functionsHealth & Life insuranceTicket Restaurant Vouchers or lunch at reduced prices at our canteenFlexible working hours to support work–life balanceHP Flex Program: Kindergarten vouchers & Transport CardExclusive HP products offers and discounts for employees, friends and familyInclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, Next Gen, Sustainability & Dis Ability, with opportunities to get involved locally.Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3 D printing.Easy commuting: Free parking available or excellent access via nearby train services.Women Network initiatives: Networking events, STEM promotion, business acumen talks, work–life balance sessions, and future‑skills development.Legal entity: GBU

📌 Graduate Product Support Engineer - Customer Assurance For Hp Additive Manufacturing (Barcelona)
🏢 Anonymous
📍 Barcelona