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Join Our Team as a Car Return Agent – Be the Face of Our Return Process
Are you passionate about delivering great customer service and ensuring vehicles are well maintained? We are looking for a dedicated Car Return Agent to join our Network & Stations team within the broader Operations function.

As the primary point of contact for customers returning their vehicles, you will play a crucial role in maintaining positive customer relationships, inspecting vehicle conditions upon return, and ensuring the smooth collection of keys and finalization of the rental process.
Key Responsibilities:
* Greet and assist customers with professionalism and confidence when they return their vehicles
* Check a high volume of vehicles back into the rental fleet daily
* Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation
* Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date




* Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process
* Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized
* Perform additional duties as requested by management to contribute to the success of the branch
What We’re Looking For:
* Strong attention to detail and ability to assess vehicle condition
* Excellent communication and customer service skills
* Ability to work efficiently in a fast-paced environment
* Team player with a proactive attitude to assist wherever needed
Idóneo Experience
* Previous experience in a customer service or operational role is preferred
* Experience working in a fast-paced environment
* Familiarity with vehicle inspection or rental operations is a plus
Skills & Competencies
* Strong attention to detail
* Excellent communication and inte

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🏢 Europcar Mobility Group
📍 Palma