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We are looking for a C&S; (Credit and Surety) Outsourcing Expert to join our C&S; Operations team in Madrid, reporting to the Global Head of C&S; Operations. In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business and ensure that our external service provider delivers high‑quality services in line with agreed SLAs, controls, and business expectations.
You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery, and supporting continuous improvement initiatives within a globally connected organization. The role includes close collaboration with our external service provider, particularly with the operational team based in Bucharest.
Key Responsibilities
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- Lead and oversee the outsourced Technical Accounting team,
ensuring delivery against agreed targets, service levels, and quality standards.
- Build and maintain effective relationships with key internal stakeholders and act as a central point of contact for credit control topics.
- Drive process improvements and operational efficiencies across credit control activities, in collaboration with general teams and Operational Excellence.
- Ensure appropriate team structure, resource allocation, and performance monitoring through relevant KPIs, dashboards, and reporting.
- Provide analytical insights and support governance and regulatory reporting, identifying risks and improvement opportunities early.
- Strengthen internal controls and ensure data quality standards are consistently met.
- Manage the relationship and performance of the external service provider, including coordination with internal and external auditors.
About You
You are a results‑oriented professional
📌 C&S Outsourcing Expert (Madrid)
🏢 Crossell
📍 Madrid
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