E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to integral names likeMUJI, Aigle, Scuffers and Cabaïa. With 110+ employees acrossParis, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly —from 10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.About the roleAs an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2 C brands, and play a central role in their success.Build a genuine, long-term partnershipBuild and maintain strong relationships with merchants in your portfolioSupport the various stakeholders in their day-to-day use of the Bigblue serviceBe a trusted advisor and a business advocate for our merchantsGrow hand-in-handContribute to our merchant’s strategic development and identify metrics that drive growthManage and deliver against complex goals where strategy is not defined.



Make tradeoffs between short-term customer needs and longer-term company investmentIdentify new opportunities and upsellStudy positive and negative merchant’s feedback trends. Establish improvement plans and manage expectationsUse customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with BigblueIdentify and optimize internal improvements that can benefit a large set of customers (e.G. driving efficiencies through tools and processes)RequirementsMin 2+ year of experience in a CSM/Account Management/Sales positionHustling multi-tasker and thrive in a fast‑paced environmentNot afraid of operational day‑to‑dayProblem‑solverExcellent interpersonal skillsPassion about digital and making life simpler with technologyChallengers: you like solving new problems and are never settling for how something ‘has always been done’High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.Founders‑led company with an innovative, caring culture.Fast‑growing scale‑up: Join a well‑funded, early‑stage company where your work will have immediate and visible results.International environment: Work across Paris, Madrid, London, and our European warehouse network.110€ per month for restaurants and delivery. 15€ per month for public transport.Mac Book or any setup you need — your choice of equipment to do your best work.100% health insurance coverage with Benefiz.Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

📌 Account Manager (Madrid)
🏢 Bigblue
📍 Madrid