Duration: Until end of 2026 (potential extensions)

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About the Role
Exalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager.
This is a high-impact operational leadership role focused on ensuring the smooth delivery of customer support, service operations, vendor management, and incident resolution across a complex technology environment. You will act as a key operational partner to senior leadership, driving service excellence, operational efficiency, and continuous improvement while working closely with customer-facing teams, engineering, product, platform operations, and third-party suppliers.
The successful candidate will combine strong service operations experience with excellent stakeholder management skills and a proactive approach to problem-solving in a fast-paced, highly regulated environment.
Key Responsibilities




Service Operations & Delivery
- Manage operational escalations, service issues, and customer queries.
- Analyse support ticket trends and service performance data to identify improvement opportunities.
- Produce operational reporting, KPI analysis, and SLA performance reviews.
- Coordinate managed service providers and third-party suppliers to ensure delivery against agreed service levels.
- Partner with engineering and technical teams to drive resolution of production incidents and service disruptions.
- Prepare and deliver clear operational communications, including incident updates and maintenance notifications.
- Coordinate activities across support, engineering, platform operations, product teams, and external vendors.

Incident & Problem Management
- Lead operational escalation processes and facilitate rapid issue resolution.
- Support major incident management activities and recovery efforts.
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📌 Service Operations Manager (España)
🏢 Exalto Consulting
📍 España