Direct message the job poster from Verra MobilitySenior Recruiter@T2 Systems, a Verra Mobility Company | Align Recruiting, Tech Recruiting, Virtual Recruiting, Sourcing.Position OverviewVerra Mobility’s Europe office is looking for a Client Support Consultant to join the Field Services organization. We are seeking a highly motivated, analytical individual who can effectively manage the Transponder & Marketing Support Management and all other field related services in Italy. Someone who has a solid operations background combined with customer support experience. Strong problem-solving skills, critical thinking, analysis and communication skills, along with an ability to motivate the (client) team and drive change, are required. The position is accountable for operational performance service-level agreements (SLAs) and serving as the primary liaison for other internal business groups.This individual is responsible for the day-to-day operations, working closely with the Account Management team to solve issues and communicate resolutions.Build and manage relationships with our Italian Customers to ensure service satisfactionTransponder management. Work with our warehouse/logistics to manage supplies and ensure our clients always have the proper number of supplies/transpondersEnsure and monitor efficient and effective stock management of Tolling marketing material.



Assist in the development and implementation of the processWorking closely with client’s staff to ensure incidents are triaged and problems resolved within agreed SLAHandle escalations and monitor and evaluate performanceAnalyze vehicle movement trends, analytical insights and customer feedback to adjust and manage schedules to optimize performance and meet customer coverage expectationsResponsible for ensuring that inventory from the field is being retrievedWork with internal and external stakeholders to collaborate and share knowledge amongst regionsPerform other duties as assignedQualificationsBachelor's degree in business, Management, or related field, or an equivalent combination of education, training and experience is requiredA highly motivated, analytical, operationally ready leader who operates with a smile!Detail oriented with strong attention on designing and implementing solutions and exceeding service levelsExcellent (remote) teamwork skills are a must as position will require constant communication with team members and various departmentsYou are a communicator; you know how to get your point across efficiently and effectively to both customers and colleaguesYou think outside the box. You may not always know the answer, but you certainly know how to find it.Ability to work well under pressure and juggle multiple priorities, be highly adaptable to changeFluent in Italian and English languageMust be proficient in Microsoft Excel and OutlookTravel in Italy is required – up to 75% - Required to go in the field and deliver supplies/ transponders to Rental agencies.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and SalesIndustriesTransportation, Logistics, Supply Chain and Storage

📌 Client Support Consultant (Madrid)
🏢 Verra Mobility
📍 Madrid