Company DescriptionAre you a German speaker looking for a new opportunity in Madrid? Join an international team, build your career and work in a dynamic, multicultural environment with a permanent contract and hybrid model.

¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
MSX International is a general leader in automotive business services, operating in more than 80 countries. Our Contact Center in Madrid brings together professionals from different backgrounds and countries, all focused on delivering excellent support and customer satisfaction for major automotive brands.
If you want to grow, learn and be part of an international team, this is your place.
Job DescriptionAs a Customer Service Agent, you will be the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners. Your mission is to manage and resolve customer cases efficiently while representing the OEM with professionalism and ensuring an excellent service experience.
Responsibilities




- Manage driver inquiries across multiple channels
- Handle complex and escalated cases requiring deeper issue understanding
- Monitor open cases continuously until resolution
- Identify when a case requires escalation to higher-level or specialized teams
- Ensure a positive customer experience throughout all interactions, even in challenging situations
- Maintain customer satisfaction levels in line with project KPIs

LocationThis position is based in Madrid. The role begins with an initial on-site adaptation period. After this phase is successfully completed, the position becomes hybrid (50% remote).
Qualifications
- You are a native/bilingual German speaker
- You have a good level of English (B2-C1) is required
- You have at least 1 year of experience in Customer Service, Contact Center, Customer Relations or related positions
- You have strong interpersonal skills with a persuasive and negotiation-focuse

📌 German - Call Center Agent (Sant Just Desvern)
🏢 Tamarind Intelligence
📍 Sant Just Desvern